Privacy Policy

1. Introduction

Swiss Alpine Concierge (hereinafter "we") places the highest importance on protecting your personal data. This privacy policy informs you about how we collect, use, and protect your data when you visit our website or use our services.

This policy complies with the Swiss Federal Act on Data Protection (nFADP) and the European General Data Protection Regulation (GDPR) where applicable.

2. Data Controller

The data controller is:

3. Data Collected

We collect the following data:

Data you provide directly

• Identification data (surname, first name)
• Contact details (email address, phone number)
• Company name (optional)
• Content of your messages and requests

Automatically collected data

• IP address (anonymized)
• Browser type and operating system
• Pages visited and browsing duration
• Website performance data (via Vercel Analytics)

4. Purpose of Processing

Your data is processed for the following purposes:

• Responding to your contact and information requests
• Providing and improving our concierge services
• Ensuring the proper functioning and security of the website
• Analyzing website usage to improve quality
• Complying with our legal obligations

5. Cookies and Analytics

Our website uses strictly necessary cookies for site operation and analytical cookies via Vercel Analytics.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for commercial purposes. Your data may only be shared with:

• Vercel Inc. (website hosting and analytics)
• Our service providers, strictly within the scope of delivering our services and under confidentiality obligations

7. Data Retention

Your contact data is retained for the duration necessary to process your request, then deleted within a maximum of 2 years after your last contact. Analytical data is retained in anonymized form.

8. Your Rights

Under the nFADP and GDPR, you have the following rights:

• Right of access to your personal data
• Right to rectify inaccurate data
• Right to erasure of your data
• Right to data portability
• Right to object to processing
• Right to withdraw your consent at any time

To exercise these rights, contact us at: contact@swissalpineconcierge.ch

You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure, or destruction. Our website uses the HTTPS protocol to secure all communications.

10. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with an updated date.

11. Contact

For any questions regarding this privacy policy or the protection of your data, contact us: